HEALTH AND SAFETY

In line with our corporate EHS Policy, KPIs are identified with targets established and reviewed annually to monitor our EHS performance. This ensures that we consistently achieve a high EHS standard across the organisation.

Beyond caring for our employees, CDL also prioritises the health and safety of our workers at our construction sites and managed buildings. All workers at our construction sites and properties managed1 by CDL are protected under CDL’s stringent health and safety management policies and procedures.

In 2021, CDL was the sole recipient of the Workplace Safety and Health (WSH) Developer Award, organised by WSH Council and supported by the Ministry of Manpower (MOM). It marks the 12th year that CDL has clinched this award, which acknowledges our role in ensuring good WSH practices with our contractors. Amber Park and Whistler Grand also received the Safety and Health Award Recognition for Projects (SHARP) award in the same year, which recognises large-scale projects or worksites that have good safety and health performance and WSH management systems. CDL has also been recognised by the Royal Society for the Prevention of Accidents (RoSPA) with the Order of Distinction Award for achieving 16 consecutive Gold Medal Awards.

CDL continues to be recognised as a long-serving bizSAFE Mentor.2 In 2021, we completed our surveillance audit and continue to be certified under the ISO 45001 occupational health and safety management system standard. We will continue to leverage industry best practices to ensure that occupational health and safety is maintained at their highest levels.

1 Workers at our managed properties are contracted to provide maintenance, cleaning and security services.
2 bizSAFE Mentors are organisations that have demonstrated excellent WSH performance and leadership. As a role model, a bizSAFE Mentor shares good practices and nurtures bizSAFE Enterprises in their WSH, guiding them as they progress in the programme.

CDL’s Approach to EHS Risk Management

EHS Working Committee. All CDL employees are represented in the EHS Working Committee through their department representatives. Staff can highlight their concerns, including WSH issues, directly to the EHS team. Initiatives and activities planned by this committee are part of a continual process to ensure and promote the health, safety, and well-being of all employees. The committee convenes at least once annually to discuss and review CDL’s approach to health and safety management.

EHS Working Committee members undergo risk management training to lead risk assessments for their respective operations. They also attend refresher sessions periodically to keep abreast with new developments.

Hazard Identification, Risk Assessment and Risk Control. CDL conducts hazard identification, risk assessment and risk control exercises across our corporate office, and 100% of our managed buildings and construction sites, in line with ISO 45001 management system requirements and local legislation.

As part of CDL’s risk management process, the trained EHS Working Committee leads these exercises within their departments for routine and non-routine activities, and also conducts cross-departmental reviews. In consultation with the EHS department, the members recommend risk mitigation methods that are commensurate with a hierarchy of controls, a step-by-step guidance system for reducing or eliminating identified hazards.

Employees who conduct site visits and inspections at our managed buildings and construction sites are exposed to slip, trip and fall hazards. Hence, we strive to improve our safety and precautionary measures by adopting industry best practices such as regular risk assessment reviews.

Responding to Incidents. Apart from the periodic reviews, any organisational changes, the occurrence of incidents or employee feedback would trigger ad-hoc reviews of our risk controls.

CDL has established an incident investigation and reporting procedure to promptly respond to health and safety incidents. When employees raise incident reports, an experienced group of personnel will investigate to determine the root cause of the incident and identify corrective and preventive actions.

As our employees’ safety is of utmost importance, employees are actively reminded not to engage in unsafe work and to report any unsafe working conditions to their department’s EHS representative or directly to the EHS department so that the issue can be resolved quickly and effectively. CDL views this as valuable feedback to drive safety enhancements in the workplace, and ensures that employees can provide input without fear of reprisal.

Training. CDL’s EHS team organises WSH awareness workshops and trainings annually to raise awareness of occupational health and safety issues among employees. Topics covered include health and safety-related trends, legislative requirements, reporting of incidents and safety issues on- and off-the-job.

In March 2021, a WSH CultureSAFE training was conducted to promote a total WSH mindset amongst our employees. About 190 employees learnt about the WSH CultureSAFE Programme, best practices in WSH culture and WSH-related trends.

This forms part of CDL’s educational efforts to inculcate a holistic safety mindset in our employees. Real-life incidents are used as case studies for employees to gain a better understanding of existing and predicted risks within their work activities. Employees are also provided with quarterly reminders on relevant health and safety topics to observe during WFH arrangements.

Total Workplace Safety and Health (WSH) at Corporate Office

CDL places occupational safety and health at the forefront of all our business processes. Since 2003, we have maintained our OHSAS 18001 certification that demonstrates our commitment to a holistic occupational health and safety management system. In March 2020, OHSAS 18001 was migrated to the latest ISO 45001 standard.3 It provides robust guidance for our integrated EHS Management System that covers 100%4 of Singapore key operations.

Notes (applicable to the other safety performance charts):

  • National average figures are the 12-month rolling national average figures up till June 2021 based on the latest information released on MOM’s website
  • LTIFR: Lost-Time Injury Frequency Rate (number of lost time injuries per million manhours worked); CDL had previously reported Accident Frequency Rate (AFR), as defined by MOM
  • MOM Reportable Accidents are considered to be accidents whereby the employee is certified by a registered medical practitioner or registered dentist to be unfit for work, or to require hospitalisation or to be placed on light duties, on account of the accident
  • Major IR: Major Injury Rate (number of major workplace injuries per 100,000 persons employed)
  • Minor IR: Minor Injury Rate (number of minor workplace injuries per 100,000 persons employed)

In 2021, there was no fatality, high-consequence injury, major and minor injury5 or occupational disease involving our employees at our corporate office.

A high-consequence injury is a work-related injury that results in a fatality or in a injury from which the worker cannot, does not, or is not expected to recover fully to pre-injury health status within six months. There was not reportable injury6 that occured within the CDL corporate office premises.

CDL proactively tracks and takes accountability for reportable incidents to help raise awareness on the importance of a safe and healthy workplace. In 2021, we continued to promote a holistic safety culture among our employees. Staff were encouraged to share feedback, near-misses and other issues related to health and safety with our EHS Committee.

3 OHS management system standard was revised in March 2018. The publication of ISO 45001:2018 has since replaced OHSAS 18001.
4 100% of key operations (Corporate Management, Property and Facilities Management and Project Management Services) are covered under our health and safety management system.
5 For the definition of Major and Minor IR, please refer to MOM’s website.
6 Reportable incident refers to a work-related accident, workplace accident, dangerous occurrence and occupational disease that require statutory reporting to MOM, as mandated by the Singapore Workplace Safety and Health Act.

Total WSH at Managed Properties

Facilities management and maintenance are vital in delivering prompt and reliable services to our tenants, customers and building users. This impacts the operational efficiency of our managed assets, which contributes to our bottom line. As such, we place great emphasis on guiding our facility managers and contractors to uphold safe, healthy and productive work environments for workers in our managed buildings. Tenants are also engaged to provide feedback on unsafe conditions, which are addressed promptly.

Additionally, CDL engages our contracted workers through monthly meetings to develop solutions that mitigate WSH risks and reiterate the importance of health and safety issues that affect our workers and tenants. Majority of our contracted workers, who are not directly employed by CDL but work at our premises, are from CBM Pte Ltd, CDL’s wholly-owned subsidiary. In 2021, a quarterly headcount average of 331 CBM workers worked at CDL’s managed buildings.

CDL has always prioritised risk management at our managed properties using a robust risk assessment system, led by our trained personnel in operational risk management. For every facility management assignment in our properties, suppliers are required to perform risk assessments to mitigate safety risks, such as falling from heights that may result in bodily injury or even fatality. One key training in managing this hazard is the ‘Working at Height Course’, which is mandatory for supervisors and workers.

In 2021, there was no fatality, major injury and occupational disease involving the workers of our key contractors7 at CDL-managed properties. There were five reportable injuries, which were classified to be minor or less. These were sustained by our contractors’ workers and resulted in a loss of 102 man-days. We have identified the root causes of these injuries and implemented corrective actions immediately to prevent a recurrence. Learnings from all incidents were actively shared with the respective managers, EHS working committees and contractors. We are also working closely with the contractors to strengthen the risk control measures of their daily operational activities.

7 Key contractors in our managed properties provide cleaning, security services and mechanical and engineering support. Working hours disclosed covers CDL employees and workers of key contractors only.

Total WSH at Construction Sites

CDL prioritises our workers’ health and safety through the enforcement of policies and practices. Measures to manage and minimise high-risk activities include:

  • Robust risk controls, such as fall prevention plans and regular personnel protective equipment inspections
  • Frequent briefings on dengue, fatigue, heat stress, hearing conservation and respiratory protection
  • Regular on-site inspections for health and safety risks

For close to two decades, as part of the tender shortlisting process, we require all our builders to have an accredited health and safety management system, such as OHSAS 18001/ISO 45001 or at least bizSAFE Level 3 certification.

We also actively engage our business partners on health and safety matters through risk reviews, covering the whole lifecycle starting from pre-construction to TOP attainment. CDL uses a customised EHS risk register for each project to identify and mitigate EHS issues right from the design stage. As part of our EHS Policy and Project Development Green Procurement Guideline, we actively review the type of construction materials and methods to be adopted to minimise EHS risks.

Each construction site has a dedicated workplace EHS committee, representing all workers on-site, including members from the main contractor’s management, construction workers and sub-contractors. CDL’s Project Managers regularly track workplace EHS issues at meetings conducted on-site with our main contractors and workers’ representatives, amongst others. Through this, we maintain close oversight of issues on-site, ranging from technical challenges to workers’ welfare. These meetings serve as a platform for site coordinators to report unsafe work conditions and propose risk mitigation action plans. Some of our sites further incentivise workers to identify and report risk, to raise overall safety awareness.

For every project development, a monthly joint safety inspection is carried out in the presence of the main contractor, sub-contractors, and site staff representing CDL and our consultants. The inspection highlights safety infringements and promotes better work conditions. Since 2001, on top of regulatory mandated audits, CDL also monitors the performance of the main contractor’s EHS management through our CDL 5-Star EHS Assessment.

In 2021, an average of 2,110 construction workers worked at our developments. Across our seven active construction sites throughout the 12-month period in 2021, an average of 26.7 workers were involved in every 1,000 m2 of built area. There was no fatality and occupational disease at CDL’s construction sites. There was one major injury case and three minor injury cases reported across our construction sites, which were addressed immediately with prompt identification of the root causes and corrective actions needed. Learnings from all incidents were shared with the respective managers, EHS working committees and contractors. We are also working closely with the contractors to strengthen the risk control measures of their daily operational activities.

As elaborated in our enhanced EHS policy in 2021, we will continue to work with contractors to ensure that dormitories and facilities are equipped with basic amenities and all necessary measures. This is to provide safe, clean, healthy and dignified living and working conditions at on-site or off-site workers’ housing, including commercial purpose-built dormitories and factory-converted dormitories.

* The average of the last three years was taken for 2021 as full-year 2021 data was not available at the point of publication.

CDL 5-Star EHS Assessment and Awards

The CDL 5-Star EHS Assessment and Awards have been instrumental in influencing CDL’s main contractors and consultants to monitor and improve their EHS performance.

Since 2001, the CDL 5-Star EHS Assessment – an independent audit tool to assess, measure, and improve the main contractors’ EHS management and performance – has been in place to ensure a comprehensive, audited, and appraised approach. All CDL main contractors undergo quarterly EHS inspections and audits conducted by an independent audit firm recognised by MOM, and are appraised on a scale of one to five stars. Results are then presented to the management and site supervisors of the contractors and project consultants during the quarterly CDL 5-Star EHS Seminars. These seminars serve as an invaluable platform to promote sharing of best practices and peer learning, which encourages better EHS performance amongst our builders.

Launched in 2005, the CDL 5-Star EHS Awards recognises main contractors who have excelled in the CDL 5-Star EHS Assessment during the reporting year.

The Awards comprise the CDL EHS Excellence Award and the CDL Workers’ Welfare Award, the latter of which was introduced in 2012. The Safe Worker Award was launched in 2014 to recognise exemplary workers who are role models for safe work practices and inspire their colleagues to be more vigilant.

In 2021, the CDL 5-Star EHS Awards ceremony was held virtually, with six out of six development projects8 achieving the highest five-star ratings.

8 There were seven active development projects in 2021. The CDL 5-Star EHS Awards did not cover The Tapestry as it had completed construction and obtained TOP in February 2021.