KEY STAKEHOLDERS & ISSUES

CDL’s stakeholder-centric business approach positions us for long-term prosperity and solidifies our social license to operate. By understanding the positive and negative impacts that our business creates on our stakeholders, CDL can better engage, anticipate and meet their needs. We define our stakeholders as individuals or groups that our business has a significant impact on, and those who can influence CDL’s ability to advance our strategies and objectives.

Stakeholder Engagement and Issues of Interest

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Stakeholder Groups and their Significance to CDL Engagement Platforms Issues and Concerns

Our Employees
The health, safety, competencies, welfare and professional development of employees are fundamental to CDL’s performance and key to enhancing our human capital.
  • Regular dialogue sessions, town halls and forums fronted by the Senior Management
  • CDL 360 – CDL’s intranet
  • Staff Connect (SC) – an inter-department committee that organises company-wide activities to foster work-life balance and reinforce team spirit
  • Frequent educational activities (e.g. workshops and quizzes) for employees
  • Biennial Employee Engagement Survey
  • Employee Assistance Programme, a third-party independent counselling service
  • Employee grievance handling procedures
  • City Sunshine Club, CDL’s employee volunteering platform
  • IEQ study
  • Triennial IAQ study
  • Corporate direction and growth plans
  • Job security
  • Remuneration and benefits
  • Career development and training opportunities
  • Occupational safety, health and well-being
  • Labour and human rights
  • Work-life balance
  • Employee volunteerism
  • Workplace environment and conditions

Our Customers
Delivering safe and high-quality products and services to our customers is our raison d’être as customers are key to generation of financial capital.
Homebuyers

  • Integrated customer and call centre
  • Homebuyer e-Portal and mobile app
  • Residential services
  • Green Living Guides
  • Defects management tracking app and procedures
  • Post-TOP customer satisfaction surveys
  • Virtual unit handover
  • 3D showflat virtual tour and online sales presentation

Tenants

  • CDL Green Lease Partnership Programme
  • Green fitting-out kits
  • Recycling programme
  • 1°C Up Campaign
  • Curated events and activities for C-suites and office community (e.g. Healthy Workplace Ecosystem workouts and workshops, and CityDelights treats giveaways)
  • CityNexus mobile app for Republic Plaza office community
  • Annual tenant satisfaction surveys
  • Precinct improvement with Raffles Place Alliance (Raffles Place Business Improvement District)
  • CityConnect e-newsletters with curated content for CDL tenant community
  • Regular retrofitting of CDL’s managed buildings to improve indoor environment
Homebuyers

  • Customer service and experience
  • Status of TOP progress and handover appointments
  • Ethical marketing practices
  • Workmanship and defects rectification
  • Design and features
  • Common areas and facilities

Tenants

  • Green building and office interior certifications
  • Green leases
  • Workplace safety and health
  • Management of facilities
  • Customer service and experience
  • Resource efficiency
  • Environmental management, education and advocacy
  • Ethical marketing practices
  • Clean and safe workplace environment

Our Builders and Suppliers
We work closely with partners in our value chain to ensure that their operations are carried out in line with CDL’s EHS policies and standards that place environmental performance, work site safety, and workers’ health and well-being as priorities.
  • Policies include EHS, climate change, green buildings, biodiversity, human rights and universal design
  • Supplier Code of Conduct
  • Green procurement specifications
  • CDL 5-Star EHS Assessment
  • CDL EHS Challenge
  • Quarterly seminars and peer sharing
  • Annual EHS Awards
  • Declaration of EHS commitments through letter and pledge-signing
  • EHS risk assessments at concept, design and construction stages
  • Construction vision casting
  • Annual procurement guideline review
  • Legal compliance
  • Quality and design
  • Safety of infrastructure and managed facilities
  • Productivity
  • Innovation
  • Workers’ safety and health
  • Labour practices and welfare
  • Human rights
  • Social inclusion
  • Resource and waste management
  • Responsible procurement

Our Investors and Analysts
In line with our strong emphasis on corporate governance and ESG integration, we continue to build investor trust and confidence through open dialogue and two-way communication with shareholders and the investment community.


Our Lenders
We work closely with like-minded lenders by tapping on sustainable financing products, to help lower our overall capital cost in the long-run.


The Media
By engaging the media community regularly through mainstream news and information channels, we raise greater awareness of the green agenda and CDL’s drive to adopt sustainable practices.

  • Conferences, meetings and site visits
  • Media releases and interviews
  • Annual reports
  • Integrated sustainability reports (annual and quarterly)
  • Corporate website and social media platforms
  • Sustainability microsite
  • Timely response to ESG rating agencies and analysts
  • Corporate governance
  • ESG indicators
  • Climate change and carbon pricing strategies
  • Sustainability performance and tracking, including global sustainability rankings and indices
  • Reporting standards
  • Advocating green consumerism and lifestyle

Government and Regulators
We partner with key government agencies and regulators to jointly elevate industry standards for green buildings, sustainable financing, sustainable practices, and health and safety standards.


Academics and Industry Experts
We work closely with academics and industry experts to explore and testbed new building innovations for a low-carbon future.

  • Senior management representation on boards of various industry bodies
  • Participation in tri-sector and sustainability-related consultations and dialogues
  • Longstanding partnership in various national programmes
  • Thought leadership in support of public policies and regulations pertaining to sustainability, green buildings and reporting
  • Development of green buildings
  • Programmes to cultivate responsible workplace practices
  • Advocating green consumerism and lifestyle
  • Sharing of industry best practices
  • Regulatory development towards a low-carbon economy
  • Promoting sustainability reporting in Singapore
  • Advocating ESG integration with financial reporting
  • Promoting occupational health and safety

Our Community
We create green and well living spaces that promote social integration and occupants’ well-being. We also invest in community development projects (especially youths and women-related), and foster tri-sector collaborations that support the SDGs.
  • Public communications plan with residents within a 100-metre radius of our new developments
  • Builders’ contact details displayed at construction sites for public feedback
  • Participation in sustainability-related conferences/forums
  • Consultation and dialogues with academics, NGOs and business associations
  • Annual reports
  • Integrated sustainability reports
  • Company website and social media
  • Corporate advertisements
  • Collaborations with charities and NGOs for community development
  • Universal design for homes and offices
  • Proactive communication on CDL’s development plans and construction works
  • Promoting environmental awareness and zero waste
  • Advocating best practices in sustainability
  • Empowering youths and women as sustainability champions
  • Supporting Singapore’s arts scene
  • Caring for the less fortunate
  • Sustainability and green building thought leadership and advocacy
  • Social inclusion
  • Ethical marketing practices